Refund policy

We want you to love what you ordered. If something isn't right, we're here to fix it. You have 30 days from receiving your order to request a return if your items are faulty or damaged. 

We'll make it right if:

• Your item arrives damaged — contact us within 30 days with a photo and we'll send a replacement or full refund
• You received the wrong item — contact us with a photo and we'll resolve it immediately
• Your order never arrives — contact us and we'll investigate and take care of you

How to reach us: Email support@shopnovaflow.com with your order number and any photos. Expect a response in 1-3 business days.